I cannot send messages
Check these three things in order. Sending opens as soon as all three are fine.
| Check | How |
|---|---|
| 1. KYC | Open KYC. The status must say Approved. See Verify your business. |
| 2. Credits | Open Billing. The balance must be above zero. See Buy credits. |
| 3. Sender | On Send SMS, pick a sender. Use BULK SMS TZ or your approved name. See Get your own sender name. |
Other common problems
| Problem | What to do |
|---|---|
| The sign-up code does not arrive | Press Resend code after a minute and check the phone number. See Create your account. |
| I forgot my password | On the sign-in page press Forgot password?. We send a code by SMS. |
| I paid but have no credits | Refresh and look under Recent transactions. If it is not there after a few minutes, contact support with the payment confirmation. |
| A message shows Failed | The credit is returned to you. Check the number, then send again. |
| My message used more credits than I expected | Long messages, emoji and curly quotes use more than one credit. The Send page shows the count before you send. |
| The mobile app will not open the latest version | Close the app fully and open it again. If it still looks old, update it from the store. |
Still stuck?
Write to us from Help & Support inside your account, or use the contact details below. Tell us your phone number, what you tried and what you saw on the screen. A screenshot helps a lot.
Related guides
- Send your first SMSChoose who gets the message, write it, check the cost, and send.
- Buy creditsBulkSMS is pay as you go: no subscription, no monthly fee. Pay by mobile money and credits arrive in seconds.
- Verify your business (KYC)Every account is checked once before its first send. Here is what to attach and what happens next.
Need a hand?
Our team answers on working days, Monday to Saturday, 8:00 to 18:00 (East Africa Time).
Screens may look a little different on your phone or after we improve them. The steps stay the same.