Frequently asked questions
How do I get started?
Create a free account on the sign-up page or in the BulkSMS mobile app. New accounts receive free trial credits so you can test sending right away. To send to your own recipients you'll complete a quick business verification (KYC) and request a sender ID.
How do I add credits / top up?
Open Billing in the app and choose a top-up. BulkSMS is pay-as-you-go — there are no subscriptions, and credits never expire. If a payment doesn't reflect, contact us with your payment reference and we'll resolve it.
What is a sender ID and how do I get one approved?
A sender ID is the name recipients see as the sender (for example, your brand name). Request one under Sender IDs in the app. Approval typically takes 1–2 business days once your KYC is approved. We'll notify you when it's ready.
Why is my account asking for KYC verification?
Tanzanian regulations require us to verify the identity of businesses sending SMS. Upload your documents under KYC in the app; once approved you can send with your own sender ID.
How do I delete my account or my data?
You can request account and data deletion at any time by emailing hello@oasistech.co.tz from your registered address, or by messaging us on WhatsApp. We'll confirm and remove your personal data in line with our Privacy Policy.
I still need help — how do I reach a person?
Message us on WhatsApp, email hello@oasistech.co.tz, or call +255 622 929 972. Please include your account email or business name so we can find your account quickly.
Policies
Usage Policy & Terms of Service · Privacy Policy
Company
OASIS TECH (Oasis Technologies)
Dar es Salaam, Tanzania
Email: hello@oasistech.co.tz
Phone / WhatsApp: +255 622 929 972