AutoSMS greets your customers for you: on their birthday, on Tanzania's holidays and on the 1st of every month. You set it up once. Every morning around 08:30 it sends what is due, under your sender name, and each message costs the usual credits from your balance.
Before you start
- Your KYC is approved and you have topped up at least once.
- You have credits in your balance (see Buy credits). AutoSMS never sends half a list: if the balance cannot cover a day's messages, nothing goes out and you are told in the app.
- Your customers are saved under Contacts. Birthdays need the
date_of_birthcolumn (for example 1990-04-27) in your import file.
Switch it on
- Open AutoSMS in the menu.
- Under What to send, tick the occasions: Birthdays, New month, National holidays and, if you want them, Religious holidays (Eid, Ramadan, Maulid, Easter, Christmas; off unless you tick them). Open Choose holidays one by one to leave a single holiday out.
- Under The words, pick Swahili or English and your sender name. The birthday and new-month messages are ready-made; reword them if you like.
{name}becomes the customer's name and{business}your business name. - Press Save changes, then turn on the switch at the top so it reads AutoSMS is on.
Check what it will send
- The next 30 days lists every message that will go out: the date, the occasion, how many people and how many credits, with a sample text.
- Below it you see what a full year costs and how many months your balance covers. Top up before it runs out.
- What AutoSMS has sent shows each day's result. Every message also appears under Messages, marked AutoSMS.
A customer who has opted out of SMS, or who is saved twice with the same number, is greeted at most once.
If something goes wrong
| Problem | What to do |
|---|---|
| The switch is grey and will not turn on | Read the yellow notice above it: finish KYC, top up once, or request a sender name. The switch works as soon as that is done. |
| A holiday passed and nobody got a message | Open What AutoSMS has sent. “Not enough credits” means the balance was too low that morning. Top up; the next occasion goes out normally. |
| A customer did not get a birthday message | Check the contact has a birthday saved and a correct number, and that Birthdays is ticked. |
| I do not want religious greetings | Leave Religious holidays off. To skip one holiday only, untick it under Choose holidays one by one. |
| The message is too long | Each message should fit in 160 plain characters so it costs one credit. The counter under the box shows the cost per person. |
Related guides
- Save your customers as contactsKeep numbers in one place, put them into lists, and send to a whole list in one go.
- Buy creditsBulkSMS is pay as you go: no subscription, no monthly fee. Pay by mobile money and credits arrive in seconds.
- Send your first SMSChoose who gets the message, write it, check the cost, and send.
Need a hand?
Our team answers on working days, Monday to Saturday, 8:00 to 18:00 (East Africa Time).
Screens may look a little different on your phone or after we improve them. The steps stay the same.