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BulkSMS
Kiswahili

AutoSMS: greetings sent for you

Birthday, holiday and new-month messages go to your customers automatically, with your name on them.

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AutoSMS greets your customers for you: on their birthday, on Tanzania's holidays and on the 1st of every month. You set it up once. Every morning around 08:30 it sends what is due, under your sender name, and each message costs the usual credits from your balance.

Before you start

  • Your KYC is approved and you have topped up at least once.
  • You have credits in your balance (see Buy credits). AutoSMS never sends half a list: if the balance cannot cover a day's messages, nothing goes out and you are told in the app.
  • Your customers are saved under Contacts. Birthdays need the date_of_birth column (for example 1990-04-27) in your import file.

Switch it on

  1. Open AutoSMS in the menu.
  2. Under What to send, tick the occasions: Birthdays, New month, National holidays and, if you want them, Religious holidays (Eid, Ramadan, Maulid, Easter, Christmas; off unless you tick them). Open Choose holidays one by one to leave a single holiday out.
  3. Under The words, pick Swahili or English and your sender name. The birthday and new-month messages are ready-made; reword them if you like. {name} becomes the customer's name and {business} your business name.
  4. Press Save changes, then turn on the switch at the top so it reads AutoSMS is on.

Check what it will send

  • The next 30 days lists every message that will go out: the date, the occasion, how many people and how many credits, with a sample text.
  • Below it you see what a full year costs and how many months your balance covers. Top up before it runs out.
  • What AutoSMS has sent shows each day's result. Every message also appears under Messages, marked AutoSMS.
A customer who has opted out of SMS, or who is saved twice with the same number, is greeted at most once.

If something goes wrong

ProblemWhat to do
The switch is grey and will not turn onRead the yellow notice above it: finish KYC, top up once, or request a sender name. The switch works as soon as that is done.
A holiday passed and nobody got a messageOpen What AutoSMS has sent. “Not enough credits” means the balance was too low that morning. Top up; the next occasion goes out normally.
A customer did not get a birthday messageCheck the contact has a birthday saved and a correct number, and that Birthdays is ticked.
I do not want religious greetingsLeave Religious holidays off. To skip one holiday only, untick it under Choose holidays one by one.
The message is too longEach message should fit in 160 plain characters so it costs one credit. The counter under the box shows the cost per person.

Open AutoSMS

Need a hand?

Our team answers on working days, Monday to Saturday, 8:00 to 18:00 (East Africa Time).

Screens may look a little different on your phone or after we improve them. The steps stay the same.