You pay only for what you send. One credit sends one SMS of up to 160 characters to one phone. Swahili and English cost the same. Packs and prices are on the Billing page and the pricing section of our home page.
Top up with mobile money
- Open Billing in the menu.
- Pick a pack, or type the number of credits you want.
- Enter the mobile money number to charge.
- A payment prompt appears on that phone. Check the amount, enter your mobile money PIN and confirm.
- Your credits arrive in seconds. You will see them in your balance and under Recent transactions.
Have a coupon code? Type it in the Coupon code box on the Billing page before you pay.
Bank transfer
Bank transfer works too. Contact support, send us the payment proof, and our team adds the credits by hand.
How credits are used
- A message of up to 160 characters is 1 credit per person. A longer message uses 2 or more.
- Emoji and curly quotes (“ ”) make a message shorter: only 70 characters fit in one SMS. The Send page shows the exact count before you press Send.
- If a network refuses a message when we hand it over, the credit comes back to you automatically.
- We send you a reminder when your balance runs low.
If something goes wrong
| Problem | What to do |
|---|---|
| No payment prompt on my phone | Check the number you entered and that the phone has network. Wait a minute, then try again. You can also choose a smaller pack. |
| I paid but the credits are not there | Wait two minutes and refresh the page. Then look under Recent transactions. If it is still missing, contact support with your phone number and the mobile money confirmation message. |
| I entered the wrong PIN | The payment does not go through. Start the top-up again. |
Related guides
Need a hand?
Our team answers on working days, Monday to Saturday, 8:00 to 18:00 (East Africa Time).
Screens may look a little different on your phone or after we improve them. The steps stay the same.