KYC means “know your customer”. It keeps SMS in Tanzania safe from fraud, and it protects you too. You do it once. Until it is approved you cannot send messages.
What to prepare
| You are… | Attach |
|---|---|
| A person, a sole trader or a group | The owner's (or leader's) NIDA ID, front and back, or a passport. |
| A registered business or organisation | Your registration certificate or TIN certificate, and the ID of the owner. |
Each file can be a photo or a PDF (JPG, PNG, WebP or PDF) of up to 10 MB. Make sure the photo is sharp, the whole document is visible and the text is easy to read.
Submit your details
- Open KYC in the menu.
- Choose whether you register as an individual or a business, then fill in the name, country and phone number exactly as they appear on your document.
- Attach at least one document. Add more if you have them: a clear back of the ID or a certificate helps us approve faster.
- Press Submit KYC. Your status changes to Pending.
Saving your details is not enough. Your KYC is only sent to us for review once at least one document is attached. If the Submit button is grey, attach a document first.
After you submit
- We review submissions on working days. You see the result on the KYC page and in your notifications.
- Approved means you can send. The next step is your sender ID and your first top-up.
- Rejected means something needs fixing. The page shows the reason in plain words. Correct it and submit again.
If something goes wrong
| Problem | What to do |
|---|---|
| I cannot press Submit | Attach at least one document first. The button turns on when a file is ready. |
| My file will not upload | Use a JPG, PNG, WebP or PDF under 10 MB. If it is a big photo, take it again at a lower quality. |
| My KYC was rejected | Open the KYC page and read the reason. Most rejections are a blurry photo, a missing back of the ID, or a name that does not match. Fix it and submit again. |
| I have waited and nothing changed | Contact support with your phone number and we will check it for you. |
Related guides
Need a hand?
Our team answers on working days, Monday to Saturday, 8:00 to 18:00 (East Africa Time).
Screens may look a little different on your phone or after we improve them. The steps stay the same.