Before you start
You can send when three things are ready:
- Your KYC is approved.
- You have credits in your balance (see Buy credits).
- You have a sender: your approved sender ID, or BULK SMS TZ until it is approved.
Send a message
- Open Send SMS in the menu.
- Under Sender, choose the name your customers will see.
- Under Recipients, add phone numbers: Type or paste (like 0712345678 or +255712345678, separated by commas or new lines), pick from your saved Contacts, or Upload file (CSV or Excel).
- Write your text in Message. To use each person's name, type
{name}where it should appear. It is filled in from your contacts or your file. - Check the counter under the box. It shows how many characters you used and how many credits the whole send will cost.
- Press the send button. The page tells you how many messages were accepted.
No ideas for the words? Use Generate a message to draft one, Improve to polish yours, or Translate to switch between Swahili and English. Always read the result before you send.
Good to know
- Sending to more than 10,000 numbers at once takes a little longer. The page tells you it is processing and you can leave it.
- Want the message to go out later? Turn on Schedule for later before you send. See Schedule a message.
- Write numbers as 0712345678 or +255712345678. Spaces around a number are ignored.
If something goes wrong
| Problem | What to do |
|---|---|
| “No approved sender IDs” | Choose BULK SMS TZ, or request your own name in Sender IDs. |
| It says I do not have enough credits | Buy credits, or send to fewer people. |
| It says my KYC is not approved | Finish KYC. Sending opens as soon as it is approved. |
| Some numbers were not accepted | Check them for a missing digit. Credits for numbers that fail are returned to you automatically. |
| Send failed | Read the message on screen. It says what to fix. Then try again. |
Related guides
- Save your customers as contactsKeep numbers in one place, put them into lists, and send to a whole list in one go.
- Schedule a messageWrite it now, send it later: for reminders, offers and greetings that must arrive at the right time.
- Check what you sentSee every message, whether it reached the phone, and download a delivery report.
Need a hand?
Our team answers on working days, Monday to Saturday, 8:00 to 18:00 (East Africa Time).
Screens may look a little different on your phone or after we improve them. The steps stay the same.